Quality Improvement Survey

At Jelly Bean Junction, we believe in achieving quality improvement continuously.

We kindly invite you to participate in a survey designed to help us enhance the quality of our services. In this survey, we aim to assess how our service meets your expectations and how it compares to those of our leading competitors. Your valuable feedback will provide us with insights into areas where we can make improvements, ensuring that we continue to deliver a high level of service. Additionally, we would love to know if you would be willing to recommend our services to friends, family, or colleagues. Your responses will play a crucial role in shaping the future of our offerings, and we greatly appreciate your time and input. Thank you for helping us grow and improve!

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1. Thank you for choosing Jelly Bean Junction! Why have you chosen to enroll your child at our school (choose one) ? High quality overallCompetitive tuition rateClose locationBetter teachersUpdated facilityOthers

2. How long has your family been with us (choose one):Less than 1 year1-2 years2-3 years3-4 YearsMore than 4 years

3. Please rate our QUALITY of SERVICE by comparing it to other benchmarks:

	Much worse	Somewhat worse	About the same	Somewhat better	Much better
As compared to your expectation NOW	Much worseAs compared to your expectation NOW Much worse	Somewhat worseAs compared to your expectation NOW Somewhat worse	About the sameAs compared to your expectation NOW About the same	Somewhat betterAs compared to your expectation NOW Somewhat better	Much betterAs compared to your expectation NOW Much better
As compared to your expectation when you first enrolled	Much worseAs compared to your expectation when you first enrolled Much worse	Somewhat worseAs compared to your expectation when you first enrolled Somewhat worse	About the sameAs compared to your expectation when you first enrolled About the same	Somewhat betterAs compared to your expectation when you first enrolled Somewhat better	Much betterAs compared to your expectation when you first enrolled Much better
As compared to the top competing schools that you visited before you chose us	Much worseAs compared to the top competing schools that you visited before you chose us Much worse	Somewhat worseAs compared to the top competing schools that you visited before you chose us Somewhat worse	About the sameAs compared to the top competing schools that you visited before you chose us About the same	Somewhat betterAs compared to the top competing schools that you visited before you chose us Somewhat better	Much betterAs compared to the top competing schools that you visited before you chose us Much better

4. If you selected "much worse" or "somewhat worse" above, please let us know what are the main reasons:

5. Name one thing in general JBJ can do to improve its quality of service (anything): *

6. Each year we spend money to improve the facility of the school. Name one thing you believe we should focus this money on (facility only): *

7. Based on your experience with us, how likely are you to recommend our services to your friends and families *

Not at all	Not likely	Neutral	Somewhat Likely	Recommend Strongly
Not at allLikelihood of referral Not at all	Not likelyLikelihood of referral Not likely	NeutralLikelihood of referral Neutral	Somewhat LikelyLikelihood of referral Somewhat Likely	Recommend StronglyLikelihood of referral Recommend Strongly

8. Finally, how likely are you to give us a positive review on social media

Not at all	Not likely	Neutral	Somewhat Likely	I would love to
Not at allLikelihood of a positive review Not at all	Not likelyLikelihood of a positive review Not likely	NeutralLikelihood of a positive review Neutral	Somewhat LikelyLikelihood of a positive review Somewhat Likely	I would love toLikelihood of a positive review I would love to

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