Quality Improvement Survey

At Jelly Bean Junction, we believe in achieving quality improvement continuously.

We kindly invite you to participate in a survey designed to help us enhance the quality of our services. In this survey, we aim to assess how our service meets your expectations and how it compares to those of our leading competitors. Your valuable feedback will provide us with insights into areas where we can make improvements, ensuring that we continue to deliver a high level of service. Additionally, we would love to know if you would be willing to recommend our services to friends, family, or colleagues. Your responses will play a crucial role in shaping the future of our offerings, and we greatly appreciate your time and input. Thank you for helping us grow and improve!

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1. Thank you for choosing Jelly Bean Junction! Why have you chosen to enroll your child at our school (choose one) ? *High quality overallCompetitive tuition rateClose locationBetter teachersUpdated facilityOthers

2. How long has your family been with us (choose one): *Less than 1 year1-2 years2-3 years3-4 YearsMore than 4 years

3. Please rate our QUALITY of SERVICE overall and compare it to other benchmarks:

	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Overall, how satisfied are you with the quality of care your child receives?	Very DissatisfiedOverall, how satisfied are you with the quality of care your child receives? Very Dissatisfied	DissatisfiedOverall, how satisfied are you with the quality of care your child receives? Dissatisfied	NeutralOverall, how satisfied are you with the quality of care your child receives? Neutral	SatisfiedOverall, how satisfied are you with the quality of care your child receives? Satisfied	Very SatisfiedOverall, how satisfied are you with the quality of care your child receives? Very Satisfied
As compared to your expectation when you first enrolled	Very DissatisfiedAs compared to your expectation when you first enrolled Very Dissatisfied	DissatisfiedAs compared to your expectation when you first enrolled Dissatisfied	NeutralAs compared to your expectation when you first enrolled Neutral	SatisfiedAs compared to your expectation when you first enrolled Satisfied	Very SatisfiedAs compared to your expectation when you first enrolled Very Satisfied
As compared to the top competing schools that you visited before you chose us	Very DissatisfiedAs compared to the top competing schools that you visited before you chose us Very Dissatisfied	DissatisfiedAs compared to the top competing schools that you visited before you chose us Dissatisfied	NeutralAs compared to the top competing schools that you visited before you chose us Neutral	SatisfiedAs compared to the top competing schools that you visited before you chose us Satisfied	Very SatisfiedAs compared to the top competing schools that you visited before you chose us Very Satisfied

4. Safety and Cleanliness: *

	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
How would you rate the cleanliness and hygiene of the facilities?	Very DissatisfiedHow would you rate the cleanliness and hygiene of the facilities? Very Dissatisfied	DissatisfiedHow would you rate the cleanliness and hygiene of the facilities? Dissatisfied	NeutralHow would you rate the cleanliness and hygiene of the facilities? Neutral	SatisfiedHow would you rate the cleanliness and hygiene of the facilities? Satisfied	Very SatisfiedHow would you rate the cleanliness and hygiene of the facilities? Very Satisfied
Do you feel confident that your child is safe at our center?	Very DissatisfiedDo you feel confident that your child is safe at our center? Very Dissatisfied	DissatisfiedDo you feel confident that your child is safe at our center? Dissatisfied	NeutralDo you feel confident that your child is safe at our center? Neutral	SatisfiedDo you feel confident that your child is safe at our center? Satisfied	Very SatisfiedDo you feel confident that your child is safe at our center? Very Satisfied

5.Teachers and Caregiving: *

	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
How would you rate the teachers’ ability to care for and engage with your child?	Very DissatisfiedHow would you rate the teachers’ ability to care for and engage with your child? Very Dissatisfied	DissatisfiedHow would you rate the teachers’ ability to care for and engage with your child? Dissatisfied	NeutralHow would you rate the teachers’ ability to care for and engage with your child? Neutral	SatisfiedHow would you rate the teachers’ ability to care for and engage with your child? Satisfied	Very SatisfiedHow would you rate the teachers’ ability to care for and engage with your child? Very Satisfied
Do the teachers provide individualized attention to your child when needed? to your child when needed?	Very DissatisfiedDo the teachers provide individualized attention to your child when needed? to your child when needed? Very Dissatisfied	DissatisfiedDo the teachers provide individualized attention to your child when needed? to your child when needed? Dissatisfied	NeutralDo the teachers provide individualized attention to your child when needed? to your child when needed? Neutral	SatisfiedDo the teachers provide individualized attention to your child when needed? to your child when needed? Satisfied	Very SatisfiedDo the teachers provide individualized attention to your child when needed? to your child when needed? Very Satisfied
How satisfied are you with the ratio of teachers to children?	Very DissatisfiedHow satisfied are you with the ratio of teachers to children? Very Dissatisfied	DissatisfiedHow satisfied are you with the ratio of teachers to children? Dissatisfied	NeutralHow satisfied are you with the ratio of teachers to children? Neutral	SatisfiedHow satisfied are you with the ratio of teachers to children? Satisfied	Very SatisfiedHow satisfied are you with the ratio of teachers to children? Very Satisfied

6. Communication and Interaction: *

	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
How satisfied are you with the communication between teachers and parents?	Very DissatisfiedHow satisfied are you with the communication between teachers and parents? Very Dissatisfied	DissatisfiedHow satisfied are you with the communication between teachers and parents? Dissatisfied	NeutralHow satisfied are you with the communication between teachers and parents? Neutral	SatisfiedHow satisfied are you with the communication between teachers and parents? Satisfied	Very SatisfiedHow satisfied are you with the communication between teachers and parents? Very Satisfied
How well does the teachers keep you informed about your child's progress and daily activities?	Very DissatisfiedHow well does the teachers keep you informed about your child's progress and daily activities? Very Dissatisfied	DissatisfiedHow well does the teachers keep you informed about your child's progress and daily activities? Dissatisfied	NeutralHow well does the teachers keep you informed about your child's progress and daily activities? Neutral	SatisfiedHow well does the teachers keep you informed about your child's progress and daily activities? Satisfied	Very SatisfiedHow well does the teachers keep you informed about your child's progress and daily activities? Very Satisfied
Do you feel welcomed and respected by the teachers?	Very DissatisfiedDo you feel welcomed and respected by the teachers? Very Dissatisfied	DissatisfiedDo you feel welcomed and respected by the teachers? Dissatisfied	NeutralDo you feel welcomed and respected by the teachers? Neutral	SatisfiedDo you feel welcomed and respected by the teachers? Satisfied	Very SatisfiedDo you feel welcomed and respected by the teachers? Very Satisfied

7. Facility and Environment: *

	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
How satisfied are you with the overall environment (classroom setup, playground, etc.)?	Very DissatisfiedHow satisfied are you with the overall environment (classroom setup, playground, etc.)? Very Dissatisfied	DissatisfiedHow satisfied are you with the overall environment (classroom setup, playground, etc.)? Dissatisfied	NeutralHow satisfied are you with the overall environment (classroom setup, playground, etc.)? Neutral	SatisfiedHow satisfied are you with the overall environment (classroom setup, playground, etc.)? Satisfied	Very SatisfiedHow satisfied are you with the overall environment (classroom setup, playground, etc.)? Very Satisfied
Does the center have enough learning materials, toys, and supplies for the children?	Very DissatisfiedDoes the center have enough learning materials, toys, and supplies for the children? Very Dissatisfied	DissatisfiedDoes the center have enough learning materials, toys, and supplies for the children? Dissatisfied	NeutralDoes the center have enough learning materials, toys, and supplies for the children? Neutral	SatisfiedDoes the center have enough learning materials, toys, and supplies for the children? Satisfied	Very SatisfiedDoes the center have enough learning materials, toys, and supplies for the children? Very Satisfied

8. Curriculum and Educational Quality: *

	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
How would you rate the quality of the curriculum and learning activities provided?	Very DissatisfiedHow would you rate the quality of the curriculum and learning activities provided? Very Dissatisfied	DissatisfiedHow would you rate the quality of the curriculum and learning activities provided? Dissatisfied	NeutralHow would you rate the quality of the curriculum and learning activities provided? Neutral	SatisfiedHow would you rate the quality of the curriculum and learning activities provided? Satisfied	Very SatisfiedHow would you rate the quality of the curriculum and learning activities provided? Very Satisfied
Do you feel the curriculum is age-appropriate and stimulating for your child?	Very DissatisfiedDo you feel the curriculum is age-appropriate and stimulating for your child? Very Dissatisfied	DissatisfiedDo you feel the curriculum is age-appropriate and stimulating for your child? Dissatisfied	NeutralDo you feel the curriculum is age-appropriate and stimulating for your child? Neutral	SatisfiedDo you feel the curriculum is age-appropriate and stimulating for your child? Satisfied	Very SatisfiedDo you feel the curriculum is age-appropriate and stimulating for your child? Very Satisfied
Does the center encourage your child’s physical, emotional, and social development?	Very DissatisfiedDoes the center encourage your child’s physical, emotional, and social development? Very Dissatisfied	DissatisfiedDoes the center encourage your child’s physical, emotional, and social development? Dissatisfied	NeutralDoes the center encourage your child’s physical, emotional, and social development? Neutral	SatisfiedDoes the center encourage your child’s physical, emotional, and social development? Satisfied	Very SatisfiedDoes the center encourage your child’s physical, emotional, and social development? Very Satisfied

9. Tuition and Value for Money: *

	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
How satisfied are you with the tuition rates in relation to the quality of care and education your child receives?	Very DissatisfiedHow satisfied are you with the tuition rates in relation to the quality of care and education your child receives? Very Dissatisfied	DissatisfiedHow satisfied are you with the tuition rates in relation to the quality of care and education your child receives? Dissatisfied	NeutralHow satisfied are you with the tuition rates in relation to the quality of care and education your child receives? Neutral	SatisfiedHow satisfied are you with the tuition rates in relation to the quality of care and education your child receives? Satisfied	Very SatisfiedHow satisfied are you with the tuition rates in relation to the quality of care and education your child receives? Very Satisfied

10. If you selected "Very Dissatisfied" or "Dissatisfied" above, please let us know what are the main reasons:

11. Name one thing in general JBJ can do to improve its quality of service (anything): *

12. Each year we spend money to improve the facility of the school. Name one thing you believe we should focus this money on (facility only): *

13. Based on your experience with us, how likely are you to recommend our services to your friends and families *

Not at all	Not likely	Neutral	Somewhat Likely	Recommend Strongly
Not at allLikelihood of referral Not at all	Not likelyLikelihood of referral Not likely	NeutralLikelihood of referral Neutral	Somewhat LikelyLikelihood of referral Somewhat Likely	Recommend StronglyLikelihood of referral Recommend Strongly

14. Finally, how likely are you to give us a positive review on social media *

Not at all	Not likely	Neutral	Somewhat Likely	I would love to
Not at allLikelihood of a positive review Not at all	Not likelyLikelihood of a positive review Not likely	NeutralLikelihood of a positive review Neutral	Somewhat LikelyLikelihood of a positive review Somewhat Likely	I would love toLikelihood of a positive review I would love to

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